SHIPPING + RETURNS
$3.50 on orders under $50.00, takes 5-10 business days to deliver.
$6.50 on orders $50-$75.00, takes 5-10 business days to deliver.
$10.00 on orders $75.00 and above, takes 5-10 business days to deliver.
Once your order has been placed, you will receive an order confirmation email. Once your order has been processed, you will receive an email with a tracking number.
All items returned must be in new condition and unworn. Orders with promotional codes are returnable within 14 days for STORE CREDIT.
To Receive a Refund: For online orders, your package must be postmarked within 15 days of your delivery date. Once we have processed your return, you will receive a refund in 3 - 5 business days.
To Receive Online Credit: For online orders, your package must be postmarked within 30 days of your order delivery date. Once we have processed your return, you will receive an email with your gift card code. Your gift card will never expire and can be used online or in-store.
Please allow 3 - 5 days after we receive your package for your return to be processed. If your order is returned past the 21-day limit or does not meet our return policy guidelines, you will be asked to pay for return shipping, or we can send the item(s) back with future orders. EST/HER Artisan does not reimburse the customer for any return shipping charges when an online item or shipped item is returned. We will hold all non-refundable orders for 30 days. After 30 days, the item(s) will be donated.
How to Return
Due to the fast-moving inventory and high demand for our products, we will not be able to process exchanges for online orders.
You can return your items via mail. For mail returns, place item(s), original invoice, and completed return form inside a mailer or box of your choice. Take your package to the post office to pay for postage, and send it on its way! Our return address is 6635 Cow Hollow Drive Apt 2116 Charlotte NC 28226. Please allow 5-7 business days after we receive your item(s) for your return to be processed.